How to keep a corporate customer

If corporate banking customers are unhappy with the customer service their bank offers them, the chances of them leaving are higher today than ever before, was the stern warning by panellists at the recent summit organised by billing and pricing software supplier, Zafin. Steve Murphy, research director at CEB Tower Group, cited research that the 68 per cent of corporates will not hesitate to move to another bank if they feel their current provider is not offering them top service.

Sibos: day one round-up

@Swift

Sibos 2014 kicked off in Boston with the focus inevitably on regulation, standards and the build-up to the much anticipated plenary which revealed Swift's pricing strategy.