OK, so video banking is not the latest trend, and a number of banks around the world have been offering it for some time now (the Polish market has been particularly prolific – think Idea Bank, Alior Bank, ING and Raiffeisen).
It is a very important channel – as it offers actual human contact in the increasingly faceless mobile banking world and thus shouldn’t be neglected.
It combines the best of both worlds – modern technologies and human interaction.
